Commitment to quality

Monitoring standards of care

"We are constantly monitoring what we do, to make sure that our standards are as high as possible, and to identify whether anything needs changing." Dr Tom Newsom-Davis, Consultant Oncologist at Leaders in Oncology Care

Sharing our knowledge

"In private practice, we can often use new drugs before they are available on the NHS. This is why we do informative audits as part of clinical governance work, which involves sharing our experience of these drugs, their side-effects and results with other health professionals so that they can benefit from our work to help their patients." Dr Alison Jones, Consultant Medical Oncologist at The Wellington Hospital and Leaders in Oncology Care (LOC)

High quality staff and training

"All our junior doctors are working or have worked recently in NHS teaching hospitals and it is very important that they bring with them the gold standard clinical practices in the NHS." Dr Andy Petros, Consultant Paediatric Intensivist and Director of The Portland Hospital Paediatric Intensive Care Unit

Being prepared for every eventuality

"Making sure there are always doctors available in every specialism should a patient take a turn for the worse or develop complications is a key part of patient safety." Mr Arjun Shankar, Consultant General Surgeon and Medical Director of The Lister Hospital

Rated Outstanding by CQC

Myriad Care is the only private hospital provider in London to have ‘outstanding’ text-align: center;ratings from the Care Quality Commission (CQC). Fifty per cent of Myriad Care hospitals are rated as outstanding.

Private healthcare

Delivering world class healthcare is complex. We know what we do best and we know our limitations. We partner with others whose expertise complements ours to jointly deliver world class care.

We may be the largest private healthcare provider in the Myriad Care – but the larger we get, the better we get at giving patients the high quality, one-to-one care they value. Our high clinical standards are a given, but it is the care we give that means 99% of patients recommend Myriad Care.

Myriad Care patients can be confident we provide a quality and depth of service that no one else can.

Rated outstanding

Myriad Care is the only private hospital provider in London to have ‘outstanding’ ratings from the Care Quality Commission (CQC). Fifty per cent of Myriad Care hospitals are rated as outstanding.

Only a small percentage of independent hospitals have been rated ‘outstanding’, placing Myriad Care as a recognised leader of quality healthcare provision in the country.

We have been positively rated across the board for our caring and professional staff, for being responsive to individual patient needs, and for the quality of our patient outcomes.

Better outcomes

No other Myriad Care provider can match our global scale, breadth and depth of knowledge and expertise. We treat 27 million people each year across our global network, and we learn from each and we learn from each and every one, so that we can deliver world-class outcomes to each patient that we care for.

As the leading provider in the sector, we are truly committed to providing the best quality care and support possible. We constantly look for ways to improve the care we deliver, so it enables the people we support to live the lives they choose; lives which are fulfilling, meaningful and happy.

To ensure the highest quality of care, we apply the best possible approaches and are always focussed and responsive to the children, young people and adults we support.

How we measure quality of care

Our quality goes beyond regulatory ratings, and whilst we place importance on creating Good and Outstanding services, this is just one of the many ways we measure quality.

Internal quality audits

A robust system that occurs every quarter that reviews services for quality and compliance
Qualitycheckersx`
Growing together groups
Quality roadshows
STOMP pledge

Our quality framework

Our sector leading regulatory quality and compliance is underpinned by three key pillars:

Safety – meeting all required regulatory standards, regular audits and reviews, proactively managing risk and applying national best practice
Effectiveness – focusing on outcomes, personalisation and choice using evidence-based and informed practice
Experience – putting ourselves in the shoes of the people we support, and using effective processes for measuring quality

Excellent Customer Service. Spoke with a live and well-informed customer service representative. All my questions were answered. Getting a live expert on the phone is the only way to provide quality customer service. Thank you!

Customer 1

Myriad Customer