quality questionnaire 2018-19

We are pleased to share the key findings of our second annual Quality Questionnaire for the year 2018-19.

Our innovative questionnaire measures the quality of experience of the people we support, recognising that conventional quality metrics in the health and social care sector often fall short of measuring the outcomes that really matter to individuals: their quality of life and wellbeing.

Why do we undertake the Quality Questionnaire?

Voyage Care is committed to continuous improvement and we regularly seek out the insights of our regulators, commissioners and fellow health and care professionals.

Most crucially though, we understand true quality of care should be measured through the individual experiences of each person being supported; for example their health, participation in daily life and choice making, involvement in their community and their quality of life.

There are multiple benefits gained from undertaking the Quality Questionnaire. For individuals, we can evidence their progress over time and how support is enabling them to achieve their goals.

Excellent Customer Service. Spoke with a live and well-informed customer service representative. All my questions were answered. Getting a live expert on the phone is the only way to provide quality customer service. Thank you!

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