Our values

Our staff, customers, carers and families worked together to create our mission and values. They shape everything we do.

Our mission

Working with people to make choices, achieve goals and take control of their lives through high quality care, support and housing

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Our values

Hear what our staff and customers have to say about our values and what they mean to them.

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Our values

Myriad Care purpose is to deliver great quality care and support, and our vision is to make a lifelong difference to the people we support, and their families. Our values guide how we do business, and the behaviours we expect as we work towards our core purpose.

Our values are represented by our everyday superheroes, showing that our staff and the people we support are all superheroes in their own right. The mnemonic ‘ETHOS’ came together naturally from themes that had been prioritised as key values throughout the consultation process. This approach will help us to embed our values; making them accessible, memorable and meaningful.

Each of our five values and characters are accompanied with three supporting statements. The statements explain the attributes of that value and are purposefully drafted to have relevance to both the people we support and our employees.

Empowering Emilia

Empowering people to live the life they want to lead.
Respecting people’s choices.
Putting people first.

Tim Together

Listening, engaging and collaborating.
A culture of creativity and co-production.
Sharing meaningful experiences.

Honest Helen

Building mutual trust and understanding.
Meeting promises and always learning.
Freedom to speak up.

Omar Outstanding

Unrivalled expertise, exceptional outcomes.
Removing barriers to success.
Leaders in quality.

Supportive Sarah

Support that expands horizons.
Encouraging people to reach their potential.
Treating people with dignity.

Our values are embedded in all aspects of how we operate including; care planning and review, recruitment, internal quality audits, learning and development, appraisals and reward and recognition.

Our values underpin all aspects of our operational practices, informing both new and existing employees, as well as people we support, about the culture of the organisation and the values that are important to Myriad Care.

Reinforcement of our purpose and values takes place through all levels of the organisation, as well as being implicit in the organisational culture and everyday delivery of great care and support.

Our values

We recognise and value everyone as unique and individual
We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
We treat people with kindness and compassion
We act with absolute honesty, integrity and fairness

HCA UK Code of conduct

We strive to deliver healthcare compassionately and always act with integrity. Our ethics and compliance programme is an integral part of what we do.

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Excellence

We are committed to excellence in everything we do. The success of our organisation and, crucially, the successes and outcomes of the people who use our services, depends on our ability to deliver consistently excellent services that exceed expectations.
Aspiration

We are aspirational – for our customers, staff and organisation. We aim high, seek out opportunities and do not shy away from the challenges we face. We believe in identifying, nurturing and developing potential and creating a culture of recognition and celebration across the organisation.
Partnership

We know our organisation is stronger when we work in partnership with stakeholders, commissioners and crucially, customers. Partnership between staff and people who use our services informs and influences everything we do. Through working together at every level, customers and staff will together design and deliver flexible, personalised and better services.
Trust

We will be an organisation with a strong social purpose. We will be trusted by our commissioners and funders to deliver the services we say we will. We will behave with integrity and transparency. We will be trusted by our customers to deliver on our promises and by their loved ones to deliver safe and consistently high quality services.

Excellent Customer Service. Spoke with a live and well-informed customer service representative. All my questions were answered. Getting a live expert on the phone is the only way to provide quality customer service. Thank you!

Customer 1

Myriad Customer