Report a repair

It is important that all our supported housing remains a good standard, and your home is looked after.

If you have anything that needs repairing in your flat, room or in a communal area, please speak to a member of staff to report the issue.
Contact our Customer Service Team to report a repair if a member of staff is not immediately available.
Remember to notify a member of staff when they are next on duty.

Emergency repairs
- We expect to make emergency repairs within 24 hours. An emergency repair is needed when there is a:
- Serious health and safety threat to you or people in neighbouring properties, such as a dangerous electrical fault or gas leak
- Risk of serious damage to the property, such as a major water leak or damage to the structure of your home
- Serious security problems such as a broken window or an outside door that cannot be locked
- Loss of essential services such as water or electricity
- Report an emergency repair by contacting our Customer Service Centre, which is open 24 hours a day, 7 days a week, 365 days a year by:
- Calling 0800 916 1527 / 0300 123 3573
- Texting 07795 265 843
- All other repairs may take up to 28 days, although the majority take less time than this.
Access to your property
- We will need access to your property for safety checks and repairs. When the operative arrives at your home to carry out a check or repair, they will be in a Sanctuary Maintenance van and wearing Sanctuary Maintenance branded uniform.
- You should always ask our operatives for identification before you let them into your home. On occasion, we will use contractors to carry out particular repairs jobs or checks for us. These contractors will also carry identification, which you should check.
- If you have any suspicions about who is trying to gain access to your home, please do not let them in and contact us for more information.
Call charges
- 0300 numbers are charged at the normal national rate (the same as 01 and 02 numbers) by all providers, including mobile. For the exact charges from your mobile phone, check with your provider. 0800 numbers are free if calling from a landline.

Customer repair request form

Call the Customer Contact Centre on 0333 010 4600 for help with:

Repairs & maintenance
Gardening & communal cleaning
Facilities & security
Complaints
Housing & rent
General enquiries

If you’re reporting an emergency outside of office hours, please call centre on 0333 010 4600 where our out of hours contact centre will be able to assist.

Customer Contact Centre/Repair hours

Monday through Friday

Business as Usual 9am to 5pm; Out of Hours from 5pm

Saturday and Sunday

Out of hours service available

The contact centre/repairs will be closed between Friday 2 April and Monday 5 April and will be covered by the out of hours team. You can reach them on 0333 010 4600

Outside of normal business hours you can contact Myriad Care through our out of hours service by calling 0333 010 4600 where you will be put through to our out of hours service provider.

If you’re reporting an emergency outside of office hours, please call 0333 010 4600 where our out of hours contact centre will be able to assist.

Excellent Customer Service. Spoke with a live and well-informed customer service representative. All my questions were answered. Getting a live expert on the phone is the only way to provide quality customer service. Thank you!

Customer 1

Myriad Customer