Rent and service charge

Paying your rent and service charge is an important part of living at one of our properties. It means that we can provide you with a place to live, and if you are a supported customer, that you are able to stay with us to receive the support you need.

This page is your guide to making rent and service charge payments to Myriad Care. It will tell you about all of the different ways that you are able to pay, and also covers some of the most common questions that customers have about rent and service charges.

Many Myriad Care customers receive Housing Benefit, which will cover their rent. However, Housing Benefit will not pay for most service charges, for example personal heating, light, or catered food. This means that our customers are responsible for paying their service charges themselves.

Customers that are not entitled to Housing Benefit may have to pay for their rent and all of their service charges themselves. Myriad Care use a payment system called allpay to manage customer’s rent and service charge payments.

How to Pay

Pay Online

You can make secure and easy rent payments via the allpay website. The link will take you away from the Myriad Care website to allpay’s own site, where you will need to sign in, or register if this is the first time that you are paying online. When you come to make your payment, you will need your payment reference number (19 digit number on your allpay card) and a debit or credit card.

If you have lost your allpay card, please talk to your Housing Officer who can order you a new one.

Please see the FAQ’s for more information on what allpay is.

Direct Debit

your payments automatically. You can choose to how often we take the payments i.e. weekly, fortnightly, four weekly, monthly, and the date we take the payment. You will need to have a bank or building society current account before you can set up direct debit payments.

To set up a direct debit you can call us on 020 7368 4869, or speak to your Housing Officer.

Allpay Payment

Make secure payments through your mobile device or tablet through the free Allpay Payment App. You will need to register the first time you use the app, but after that you can save your payment numbers, amounts and bank card details so that you don’t need to keep entering the same information.

Download the app for free through the Apple App Store, Google Play, or Windows Phone Store.

Visit www.allpay.net/app for more details.

In shops

You can also pay your rent by visiting any Post Office, or any shop that displays the ‘PayPoint’ logo. Have your Allpay payment card and chosen form of payment ready when you visit the shop.

Cash at any shop with the PayPoint logo

Cash, Cheque or Debit Card at any Post Office store

Please contact your Housing Officer if you have lost your allpay card.

Understanding Your Rent Statement

Housing benefit is paid to Myriad Care every four weeks so any arrears on your rent account may be due to the housing benefit cycle if your rent is paid for by housing benefit.
If Universal Credit pay your housing costs directly to Myriad Care – the DWP tends to pay in arrears of 6 to 8 weeks.
If you have any queries at all regarding your rent account please contact your support worker or Income and Housing Officer.

Rent FAQs

Excellent Customer Service. Spoke with a live and well-informed customer service representative. All my questions were answered. Getting a live expert on the phone is the only way to provide quality customer service. Thank you!

Customer 1

Myriad Customer